Returns and cancellations

Separate Rules Before and After Delivery

Effective July 17, 2026. Factory Batch cancellations follow the Order Terms. This page's return window applies after delivery.

Before written Factory Order Confirmation, product payments are refundable. After delivery, an eligible unused product may be submitted for return review within 30 days.

Before confirmationProduct payments refundable

Up to $250Possible charge after factory confirmation

30 daysPost-delivery return request window

7 daysReport damage, defect, or incorrect delivery

Before delivery

Factory Batch cancellation

Before written Factory Order Confirmation, an order may be canceled and product payments will be refunded. After written confirmation and commitment to production, cancellation may be subject to a charge of up to $250 deducted from the refund. Full-refund situations and the 60-day long-stop option are explained in the Order Terms.

Post-delivery return window

You may request return authorization within 30 days after delivery. The item must be unused, undamaged, in original packaging, complete with accessories, manuals, parts, labels, and proof of purchase.

Non-returnable items

Used, installed, modified, or customer-damaged equipment.
Customized, special-order, clearance, or final-sale items disclosed as such.
Products missing original packaging, accessories, or parts.
Requests made after the published window.

How to request a return

Email EcoliftX with the order number, customer name, contact information, reason for return, and photos or video when the product is damaged, defective, or incorrect. Do not ship equipment back without written authorization.

Return freight

Unless the item is defective, damaged during shipment, or incorrect due to EcoliftX error, the customer is responsible for return freight and related carrier costs. Original delivery charges are not refunded unless the return is caused by EcoliftX error.

Damage, defect, or incorrect item

Inspect the equipment at delivery. Contact EcoliftX within 7 days with the order number and clear evidence. After review, EcoliftX may authorize repair, parts replacement, exchange, return, refund, or another appropriate remedy.

Inspection and refund timing

After an authorized return is received and inspected, EcoliftX will provide the review result. Approved refunds are returned to the original payment method. Banks and payment providers may require additional processing time.